Shipping policy

SHIPPING POLICY 

Thank you for shopping with Goose! We’re proud to offer unique, made-to-order and limited-run products shipped directly from Thailand. Please review our shipping policy below to ensure a smooth and informed experience.

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DOMESTIC SHIPPING (THAILAND)

• Made-to-order items are processed within 7-14 business days before shipment.

• Ready-to-ship items are dispatched within 1–3 business days.

• We ship via Thailand Post, Flash Express, or Kerry Express, depending on your location.

• A tracking number will be provided via email once your order has been shipped.

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INTERNATIONAL SHIPPING (INCLUDING EU)

• International orders are processed within 7–14 business days.

• Delivery time ranges from 7–20 business days, depending on the destination and customs clearance.

• You will receive a tracking number via email once your package is dispatched.

• Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

EU Customers: While we aim for smooth delivery, customs delays or import taxes may apply depending on your country’s regulations. Goose! is not liable for customs-related delays or charges.

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DELIVERY & SHIPPING RESPONSIBILITY

• Please ensure your shipping address is complete and accurate before placing an order.

• Goose! is not responsible for lost, stolen, or damaged packages after they have been handed over to the shipping carrier.

• For any delivery issues, please contact the carrier directly using your tracking number.

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RETURNED PACKAGES

• If a package is returned due to an incorrect or undeliverable address, the customer is responsible for reshipping fees.

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ADDRESS CHANGES

• Shipping addresses cannot be changed once the order has been placed. Please verify your details carefully before checkout.

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ORDER MODIFICATIONS & CANCELLATIONS

• Orders cannot be modified or canceled once they have been processed.

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ALL SALES ARE FINAL

• Due to the made-to-order and limited nature of our products, we do not accept returns or exchanges.

• Please review our size chart carefully before purchasing.

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DAMAGED OR INCORRECT ORDERS

• If your order arrives damaged or incorrect, contact us at goose.skateboard@gmail.com within 5 business days of receiving your order.

• We’ll gladly replace items if the issue was due to our error.

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For any questions or assistance, please reach out to us at goose.skateboard@gmail.com.

Thank you for supporting Goose!

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